Refund policy

Refund Policy

Effective date: September 17, 2026

1. Return window

You have 30 days after receiving your item to request a return. To qualify, items must be unworn, unused, with tags attached, and in their original packaging.

2. How to return an item

Start a return through our returns Portal by clicking here. Once approved, we'll send a return shipping label with an RGA (Returned Goods Authorization) number. Returns sent without an RGA number will be rejected.

3. Non-returnable items

Custom or personalized products, closeout items, final sale merchandise, and gift cards cannot be returned.

4. Damaged, defective, or incorrect items

Inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us at info@allthefauna.com right away — we'll cover the cost of a replacement or refund for a verified defect, transit damage, or fulfillment error on our part.

5. Risk of loss

Risk of loss for a package passes to you once it's delivered to the shipping carrier, consistent with Section 15 of our Terms of Service. For a package lost or stolen after the carrier confirms delivery, we'll help you file a claim, but we aren't responsible for packages confirmed delivered to the address you provided.

6. Refund timeline

Once we receive and approve your return, we'll issue a refund to your original payment method within 10 business days; your bank or card issuer may take additional time to post it. If more than 15 business days have passed since we approved your return and you still haven't received your refund, contact us at info@allthefauna.com.

7. Order cancellations and pricing errors

We may cancel an order and issue a full refund if it was placed in error, involves suspected fraud, or reflects a pricing or listing error, consistent with Section 4 of our Terms of Service.

8. Contact

Email: info@allthefauna.com

Phone: 323-380-8509